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Find Our Office 

5665 Dallas Pkwy Suite 150, Frisco, TX 75034

Phone: 469-402-1292​
Fax: 214-307-2167
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At New Roots Counseling, we’re here to support your mental health and wellness journey. Whether you’re seeking counseling in Frisco, TX for yourself, your child, or your family, we offer a wide range of services designed to meet your needs. Our Frisco office is conveniently located, and we also provide virtual sessions to accommodate your schedule. Reach out to us today to begin your healing journey.

Our Location

New Roots Counseling – 5665 Dallas Parkway, Suite 150, Frisco, TX 75025
Phone: 469-402-1292
Email: hello@newroots-counseling.com

Our counseling services include individual counseling, couples counseling, children’s counseling, family counseling, and divorce solutions. No matter your needs, we are here to help you and your family navigate life’s challenges with care and expertise.

How to Find Us

Our office is located just off the Dallas North Tollway, north of Lebanon Road. If you’re coming from the north, exit John Hickman, continue north, and turn left at Lebanon Road. Take an immediate right after crossing the bridge, follow the road behind the gas station, and you’ll find our building at the end.

Coming from the south? Exit Stonebrook, drive through the intersection, and turn right at Lebanon Road. Again, take an immediate right after crossing the bridge, follow the road, and you’ll dead-end at our office.

Business Hours

Our counselors offer flexible schedules to best serve our clients. Typical office hours are:

Monday – Saturday: 9:00 AM – 6:00 PM

Our staff will be happy to assist with scheduling and inquiries during these times.

 

Frequently Asked Questions Frisco TX:

What types of counseling do you offer?

At New Roots Counseling in Frisco, we offer counseling services for children, parents, teens, adults, couples, and families. We also provide divorce solutions for families going through transitions.

 

Do you offer in-person and online sessions?

Yes! We provide both in-person and online counseling sessions to meet your convenience and comfort level. Our counselors are happy to see you either in our Frisco office or virtually.

 

How can counseling help me?

Counseling can support you in managing and overcoming challenges such as depression, anxiety, trauma, or relationship difficulties. For children, counseling can help them process and regulate their emotions, while families benefit from improved communication and stronger bonds. At New Roots Counseling, we tailor your treatment plan to meet your unique goals, ensuring that you receive personalized, impactful care.

 

How do I know if I need to see a counselor?

You may benefit from counseling if you or your child are experiencing any of the following:

  • Struggling with a major life change like divorce or the loss of a loved one

  • Feeling persistently sad, anxious, or worried

  • Having difficulty in relationships with family or friends

  • Experiencing unexplained physical symptoms like headaches or stomach aches

  • Using substances to cope with emotional difficulties

  • Experiencing trauma or abuse

  • Feeling directionless or unsure of how to move forward

  • Struggling to maintain a work-life balance

Counseling can help you build the skills and resilience needed to overcome these challenges and move forward in a healthier direction. 

 

What is the process for scheduling an appointment?

Scheduling is easy! You can email, call, or submit a contact form through our website. Once we receive your request, we’ll reach out within a few business hours to set up your appointment.

 

How many sessions will I need?

The number of sessions is flexible and tailored to your needs. Your counselor will work with you to develop a treatment plan based on your goals and provide recommendations on session frequency. You remain in control of your treatment every step of the way.

 

How much does counseling cost?

Counseling sessions at New Roots Counseling range from $125 to $180 per session, depending on the counselor you choose. We are committed to providing you with high-quality care and transparent pricing.

 

What is your cancellation policy?

We require 24 hours’ notice for cancellations. If you cancel with less than 24 hours’ notice, you may be charged for the session, as this prevents us from offering the spot to someone else.

 

What are the qualifications of a mental health counselor?

All our counselors are Licensed Professional Counselors (LPCs) in Texas, with master’s degrees in mental health counseling or related fields, and they have completed extensive post-graduate supervised counseling experience. Our counselors continue to maintain their licenses through ongoing education.

Background Check: Candidates for LPC licensure must undergo criminal background check and disclose any criminal history.

After becoming licensed, LPCs must complete continuing education courses to maintain their licensure.

 

What is the difference between counseling and other types of mental health treatment?

There are several different types of mental health treatment, and it can be helpful to understand the differences between them. Here are some of the main differences between counseling and other types of mental health treatment:

  • Counseling: Counseling is a broader form of mental health treatment that focuses on helping individuals, couples, families in a confidential environment, to develop coping strategies, improve relationships, or navigate through challenging circumstances.
  • Psychiatry: Psychiatry is the practice of using medicine to treat mental health conditions such as depression, anxiety, bipolar disorder, etc. Psychiatric medications can help regulate brain chemistry and alleviate symptoms of mental illness, and are typically used in conjunction with counseling.
  • Support Groups: These are groups of individuals who come together to provide mutual support for one another. These can be a helpful addition to other forms of mental health treatment, providing individuals with a sense of community and belonging.

 

What should I do if I’m in crisis and I need help right away?

There are several steps you can take if you’re in crisis and need help right away.

Call a crisis help line: Help Lines are available 24/7 and can provide immediate support and guidance. In the United States, the National Suicide Prevention Lifeline is available at 1-800-273-TALK.
Use a crisis text line in some cases texting can be a more comfortable and accessible way to get help. Crisis text lines, such as the Crisis Text line in the United States, provide free, confidential text support from trained counselors. To use the Crisis Text line, simply text “HOME” to 741741.

Reach out to a trusted friend or family member: Talking to someone who is supportive and understanding can be a helpful first step in getting help during a mental health crisis.

Contact your mental health provider: If you already have a mental health provider, you can contact their office or answering service for immediate support. Some providers have after hours phone support or emergency appointments.

Go to the emergency room: The staff there can provide and initial assessment and connect you with the appropriate mental health resources.

 

Is counseling covered by insurance? And how do I know what my insurance will cover?

New Roots Counseling in Frisco is currently an Out of Network provider for all insurance companies. We are more than happy to provide you with a Superbill (which will have all the billing codes needed for your insurance company) so that your insurance company can reimburse you if that’s part of the plan that you have.

Review your Insurance Plan: You can review your insurance plan documents to see what they cover for mental health. If you don’t have the documents, you can request them from your insurance company.

Call your insurance company: If you don’t have the plan documents anymore, you can call and ask for them.

 

Support and Crisis Resources

National Suicide Prevention Hotline: 1-800-273-TALK
To reach the National Suicide Prevention Lifeline, individuals can call 1-800-273-TALK (1-800-273-8255). The call is routed to the nearest crisis center in the caller’s area, and a trained crisis counselor will provide support, listen to the caller’s concerns, and offer resources and referrals for further help. The Lifeline also offers a chat service on their website, as well as a special phone number (1-888-628-9454) for Spanish-speaking callers.

Crisis Text Line: Text “Home” to 741741
The Crisis Text Line is a free, 24/7 text message service for people in the United States and Canada who are in crisis and need support. The Crisis Text Line provides access to trained crisis counselors who can offer immediate support and help with issues such as depression, anxiety, relationship problems, self-harm, and suicidal thoughts.

For non-crisis support, you can contact us directly, and we’ll work to find the right counselor for you.

Ready to begin? Contact us today to schedule an appointment and take the first step toward positive change. We’re here to help you with all your counseling needs in Frisco, TX!