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Phone: 469-402-1292
Fax: 214-307-2167
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Our Location for counseling Frisco TX is 5665 Dallas Parkway, Suite 150, Frisco TX 75025. You can also get a hold of us for your Counseling in Frisco, TX needs at 469-402-1292. Send us an email at if you have any questions. You can also stay up to date on groups and events, follow us on social media! How to Find Us: New Roots Counseling in Frisco is conveniently located on Dallas North Tollway, just north of Lebanon.

We help everyone who needs counseling Frisco TX. If you’re coming north on Dallas North Tollway, you will take the highway up to the John Hickman exit. Then continue north until you get to Lebanon and hang a left. Once you cross over the bridge, you take and immediate right (as if you’re going to turn into the 711), but continue on the road behind the gas station. Follow the road to the right, and you’ll dead end at the front of our building.

We want to help everyone who comes to us for their counseling Frisco TX. If you’re driving south, simply take the Stonebrook exit. Continue through the Stonebrook intersection, then turn right at the Lebanon light. Take and immediate right (as if you’re going to turn into the 711), but continue on the road behind the gas station. Follow the road to the right, and you’ll dead end at the front of our building.

Business Hours- So that we can best serve our clients, our counselors all have different schedules and may have more flexibility than is shown below. However, here are the hours we are typically open and seeing clients, and when our staff are answering phones:

Monday : 9-6
Tuesday: 9-6
Wednesday: 9-6
Thursday: 9-6
Friday: 9-6
Saturday: 9-6


Frequently Asked Questions about our counseling Frisco TX:

What types of counseling do you offer?

At New Roots Counseling in Frisco, we offer counseling for children and parents, tweens, teens, couples and families. We also work with individuals and people going through divorce.


Do you offer in-person and online sessions?

Absolutely! You are welcome to come in-person to our office, or to have your visits online. Our Counselors in Frisco are happy to see you either way!


How can counseling Frisco TX help me?

Counseling can help you manage and even overcome issues like depression, anxiety or trauma that are impacting your day-to-day life. At New Roots Counseling in Frisco, we can help you increase your self-esteem and build confidence – which has been proven to increase your overall well-being and quality of life. You’ll be better able to bounce back from difficult experiences and adapt to new challenges.

Counseling for your children can help them be better able to understand and manage their big feelings and behaviors. It can help your entire family gain better understanding of how they can relate to each other in healthy ways.

Counseling Frisco TX is certainly not a one-size-fits all solution. The benefits of counseling very from person-to-person, which is why at New Roots Counseling in Frisco, we individualize your treatment to you and your family. Helping you achieve the goals that YOU have.


How do I know if I need to see a counselor?

Knowing when to reach out for help can be so difficult. Here are some signs that it could be time to seek help from a counselor (for you or your child):

  • Struggling to cope with a significant life change such as divorce, death of a loved one or a job loss.
  • Experiencing ongoing or intense feelings of sadness, anxiety or fear, or persistent worry that are making your daily life a struggle.
  • You’re experiencing difficulty in relationships with your family, friends or coworkers, and you’re not sure how to deal with the conflicts or communication issues.
  • Unexplained physical symptoms such as headaches or stomach aches that have no apparent medical cause.
  • Using substances (drugs, alcohol) to cope with tough feelings and emotions.
  • You’ve experienced trauma or abuse and you’re struggling to manage the emotions that arise due to those experiences.
  • You’re feeling directionless and you’re not sure how to move forward in your life.
  • Struggling to maintain a healthy work-life balance and the stress is affecting your overall well-being.
  • If you are experiencing any of these difficulties, it could be beneficial to reach out to a counselor. At New Roots Counseling in Frisco, we will work with you to help you develop skills to manage these challenges in the short term, then get to work identify the causes. Then you can really begin to work on handling them for the long term.



What is the process for scheduling an appointment with a counselor at New Roots Counseling?

Simply email us, call us, or submit a “contact us” form above. If you do either of those things, we will contact you within a few business hours to get you set up!


How many sessions will I need?

Here’s the beauty. At New Roots Counseling in Frisco, you get to decide. Your counselor will work with you to understand what’s going on and develop a treatment plan based on your goals. They will make a Clinically Informed Recommendation about how many sessions are advisable – AND – You stay in the driver’s seat. We believe that it’s of the utmost importance to stay in close communication with you about all of your goals (including your financial ones).


How much does counseling cost?

Depending on the clinician that you are matched with and you select, a counseling session will cost anywhere from $125 to $180.


What is your cancellation policy?

At New Roots Counseling in Frisco, we have a 24-hour cancellation policy. If you cancel a session with less than 24-hour notice, we reserve the right to bill you for the entire session, as that it does not allow our counselors enough time to reach out to others to fill in that spot.


What are the qualifications of a mental health counselor?

In Texas, a Licensed Professional Counselor (LPC) is a mental health professional who is licensed by the Texas State Board of Examiners of Professional Counselors.
LPCs in Texas have a master’s degree in mental health counseling or a related field from an accredited institution.

After graduation, they are required to complete a minimum for 3000 hours of supervised counseling experience. They must also pass the National Counselor Examination or the National Clinical Mental Health Counseling Examination.

Background Check: Candidates for LPC licensure must undergo criminal background check and disclose any criminal history.

After becoming licensed, LPCs must complete continuing education courses to maintain their licensure.


What is the difference between counseling and other types of mental health treatment?

There are several different types of mental health treatment, and it can be helpful to understand the differences between them. Here are some of the main differences between counseling and other types of mental health treatment:

  • Counseling: Counseling is a broader form of mental health treatment that focuses on helping individuals, couples, families in a confidential environment, to develop coping strategies, improve relationships, or navigate through challenging circumstances.
  • Psychiatry: Psychiatry is the practice of using medicine to treat mental health conditions such as depression, anxiety, bipolar disorder, etc. Psychiatric medications can help regulate brain chemistry and alleviate symptoms of mental illness, and are typically used in conjunction with counseling.
  • Support Groups: These are groups of individuals who come together to provide mutual support for one another. These can be a helpful addition to other forms of mental health treatment, providing individuals with a sense of community and belonging.


What should I do if I’m in crisis and I need help right away?

There are several steps you can take if you’re in crisis and need help right away.

Call a crisis help line: Help Lines are available 24/7 and can provide immediate support and guidance. In the United States, the National Suicide Prevention Lifeline is available at 1-800-273-TALK.
Use a crisis text line in some cases texting can be a more comfortable and accessible way to get help. Crisis text lines, such as the Crisis Text line in the United States, provide free, confidential text support from trained counselors. To use the Crisis Text line, simply text “HOME” to 741741.

Reach out to a trusted friend or family member: Talking to someone who is supportive and understanding can be a helpful first step in getting help during a mental health crisis.

Contact your mental health provider: If you already have a mental health provider, you can contact their office or answering service for immediate support. Some providers have after hours phone support or emergency appointments.

Go to the emergency room: The staff there can provide and initial assessment and connect you with the appropriate mental health resources.


Is counseling covered by insurance? And how do I know what my insurance will cover?

New Roots Counseling in Frisco is currently an Out of Network provider for all insurance companies. We are more than happy to provide you with a Superbill (which will have all the billing codes needed for your insurance company) so that your insurance company can reimburse you if that’s part of the plan that you have.

Review your Insurance Plan: You can review your insurance plan documents to see what they cover for mental health. If you don’t have the documents, you can request them from your insurance company.

Call your insurance company: If you don’t have the plan documents anymore, you can call and ask for them.


Support Resources:

National Suicide Prevention Hotline: 1-800-273-TALK
To reach the National Suicide Prevention Lifeline, individuals can call 1-800-273-TALK (1-800-273-8255). The call is routed to the nearest crisis center in the caller’s area, and a trained crisis counselor will provide support, listen to the caller’s concerns, and offer resources and referrals for further help. The Lifeline also offers a chat service on their website, as well as a special phone number (1-888-628-9454) for Spanish-speaking callers.

Crisis Text Line: Text “Home” to 741741
The Crisis Text Line is a free, 24/7 text message service for people in the United States and Canada who are in crisis and need support. The Crisis Text Line provides access to trained crisis counselors who can offer immediate support and help with issues such as depression, anxiety, relationship problems, self-harm, and suicidal thoughts.